WSQ Workplace Communication - Level 3

Workplace Communication to Improve Relationship and Resilience - Level 3  

WSQ Workplace Communications - Level 3

Workplace Communication to Improve Relationship and Resilience - Level 3 (Synchronous e-Learning)

Course Reference No : TGS-2021003430 | Valid from 22/3/2021 - 21/3/2023

Workplace Communication to Improve Relationship and Resilience - Level 3

Course Reference No : TGS-2021002747 | Valid from 22/3/2021 - 21/2/2023


Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Improve teamwork through development of trust and communications. 

Communicate effectively to build relationship, trust and teamwork

Strengthen workplace communication techniques to foster better relationship and build trust within the organisation to enhance team's adaptability

Online Zoom Workshops Available!





Who Best Benefits From This Workshop?


Team Leaders, Supervisors


Individuals interested to enhance trust and communication


        Course Summary

Workplace communication in times of rapid change need to do more than just delivering message clearly It is also about building and developing trust, strengthening team relations and fostering resilience This 2 day 16 hour) workshop, learners will gain insights, know how on how to communicate effectively as a leader that is increasingly important to drive adaptability and change

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of leadership:

Establish target audience and communication channels in organisations

Comply with organisation & professional standards

Comply with organisation & professional standards

Find out how ODC’s WSQ Workplace Communication - Level 3 course covers everything your learners need to know to enhance their workplace communication to strengthen relationship, trust and foster better teamwork.

WSQ Workplace Communication to Improve Relationship & Resilience (Level 3) 

Establish target audience and communication channels in organisations

Learners start the course considering their own organisation (current or previous) to set the context for acquiring and applying the skills and knowledge gained in this course. The pre-requisites for any of communication are simply: knowing the target audience is, determining what needs to be communicated and selecting the most appropriate communication or tools.


By the end of this chapter, learners will be able to establish the various stakeholders in the organisation with whom they need to communicate as well as identify and maintain the various channels of communication within an organisational context. In addition, a case study presented will also serve as the spine and background story that runs throughout the course to progressively flesh out the course contents.

You will learn:

  • Overview of Workplace communication

  • Macro factors affecting Workplace Communication

  • Organisational leadership style

  • Organisational structure

  • Organisational culture

  • Channel of Workplace Communication

  • Considerations for maintaining channels of communications

Comply with organisation & professional standards

Having established the target audience and communication channels in the organisation, learners will be exposed to organisational and professional standards relating to communication. Emphasis will be placed on the need for compliance with these standards to ensure that proper protocol is observed and organisational information is handled with due diligence, sensitivity and confidentiality. By the end of this chapter, learners will have a good understanding of compliance issues in organisational communication and the importance of adherence to organisational and professional standards.

You will learn:

  • Organisational and professional standards governing workplace communications

  • Communication policies and procedures

  • Channels of communication to update staff on latest organizational information

  • Monitor staff compliance with organizational policies and procedures

  • Methods to evaluate channel communications

  • Consequences of non-compliance

Apply appropriate methods to promote effective communication in organisations

At this chapter, learners are well-placed to learn communication techniques to promote effective communication amongst staff within the organisation. They have already identified who their target audience and they know the various communication channels available within the organisation. What is left to learn is the “how” (techniques) of communication and the “what” (strategies) to promote effective communication. By the end of LU3, learners will be able to apply methods and use relevant equipment to effectively communicate appropriate ideas and information to their target audience.

You will learn:

  • Barriers to effective communication

  • Techniques to promote effective communications amongst staff

  • Promoting effective communication

  • Benchmarks for effective communication

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.


ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.