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WSQ Workplace Communication - Level 3

Workplace Communication to Improve Relationship and Resilience - Level 3  

WSQ Level 3 - Supervisor, Team Leader Level 

Workplace Communication to Improve Relationship and Resilience - Level 3 (Synchronous e-Learning)

Course Reference No : TGS-2021003430 | Valid from 22/3/2021 - 21/3/2025

Workplace Communication to Improve Relationship and Resilience - Level 3

Course Reference No : TGS-2021002747 | Valid from 22/2/2021 - 21/2/2025


Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Improve teamwork through development of trust and communications. 

Communicate effectively to build relationship, trust and teamwork

Strengthen workplace communication techniques to foster better relationship and build trust within the organisation to enhance team's adaptability

Online Zoom Workshops Available!

Listen to David Chiang, ODC's senior consultant providing an overview of the course. 





Who Best Benefits From This Workshop?


Team Leaders, Supervisors


Individuals interested to enhance trust and communication


        Course Summary

Workplace communication in times of rapid change need to do more than just delivering message clearly It is also about building and developing trust, strengthening team relations and fostering resilience This 2 day 16 hour) workshop, learners will gain insights, know how on how to communicate effectively as a leader that is increasingly important to drive adaptability and change

Resources & Quicklinks

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of leadership:

Establish target audience and communication channels in organisations

Comply with organisation & professional standards

Comply with organisation & professional standards

Find out how ODC’s WSQ Workplace Communication - Level 3 course covers everything your learners need to know to enhance their workplace communication to strengthen relationship, trust and foster better teamwork.

WSQ Workplace Communication to Improve Relationship & Resilience (Level 3) 

Establish target audience and communication channels in organisations

Learners start the course considering their own organisation (current or previous) to set the context for acquiring and applying the skills and knowledge gained in this course. The pre-requisites for any of communication are simply: knowing the target audience is, determining what needs to be communicated and selecting the most appropriate communication or tools.


By the end of this chapter, learners will be able to establish the various stakeholders in the organisation with whom they need to communicate as well as identify and maintain the various channels of communication within an organisational context. In addition, a case study presented will also serve as the spine and background story that runs throughout the course to progressively flesh out the course contents.

You will learn:

  • Overview of Workplace communication

  • Macro factors affecting Workplace Communication

  • Organisational leadership style

  • Organisational structure

  • Organisational culture

  • Channel of Workplace Communication

  • Considerations for maintaining channels of communications

Comply with organisation & professional standards

Having established the target audience and communication channels in the organisation, learners will be exposed to organisational and professional standards relating to communication. Emphasis will be placed on the need for compliance with these standards to ensure that proper protocol is observed and organisational information is handled with due diligence, sensitivity and confidentiality. By the end of this chapter, learners will have a good understanding of compliance issues in organisational communication and the importance of adherence to organisational and professional standards.

You will learn:

  • Organisational and professional standards governing workplace communications

  • Communication policies and procedures

  • Channels of communication to update staff on latest organizational information

  • Monitor staff compliance with organizational policies and procedures

  • Methods to evaluate channel communications

  • Consequences of non-compliance

Apply appropriate methods to promote effective communication in organisations

At this chapter, learners are well-placed to learn communication techniques to promote effective communication amongst staff within the organisation. They have already identified who their target audience and they know the various communication channels available within the organisation. What is left to learn is the “how” (techniques) of communication and the “what” (strategies) to promote effective communication. By the end of LU3, learners will be able to apply methods and use relevant equipment to effectively communicate appropriate ideas and information to their target audience.

You will learn:

  • Barriers to effective communication

  • Techniques to promote effective communications amongst staff

  • Promoting effective communication

  • Benchmarks for effective communication

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.


ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.



Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!

ODC’s Training Methodology

ODC’s workshops include presentations, role plays and various learning activities that help participants like yourself obtain optimal learning results.




Role Plays



Here’s What Students Have To Say


Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong



ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui



Having the opportunity to role play in class helped me to gain a better understanding of the content.


Pek Kian Kok

ODC Introduction

ODC ( is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.

ODC Logo - High Res Colour.jpg



Course Fees & Funding Details


Up to 50% funding and 70% funding 

This course is eligible for Absentee Payroll reimbursement for eligible learner at $4.5/hour 

Course fees for SMEs will be funded up to 70% of course fees. And Non-SMEs will be funded up to 50% of course fees. 

This course is eligible for Skillsfuture Enterprise Credit (SFEC)




Full Course Fees



Course Fees After Funding For Singaporean, PR, Holders of Long Term Visit Pass PLUS in SME



Course fees after funding for Singaporean & PR in Non-SME



Course fees after funding for Singaporean aged 40 & above or Holders of Long Term Visit Pass PLUS

Funding Requirements

  • Learner must achieve at least 75% attendance

  • Learner must successfully attain a ‘Competent’ (C) grading for the final assessment result.

Here's What Happens Next

For Companies

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For Individuals

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