WSQ Workplace Communication - Level 3

 
Workplace Communication to Improve Relationship and Resilience - Level 2  

WSQ Workplace Communications - Level 2

Workplace Communication to Improve Relationship and Resilience - Level 2 2 (Synchronous e-Learning)

Course Reference No : TGS-2021003209 | Valid from 17/3/2021 - 16/3/2023

Workplace Communication to Improve Relationship and Resilience - Level 2

Course Reference No : TGS-2021002644 | Valid from 1/3/2021 - 28/2/2023

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Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Improve relationship through development of trust and communications. 

Communicate effectively to build relationship, trust and teamwork

Strengthen workplace communication techniques to foster better relationship and build trust within the organisation to enhance team's adaptability

Online Zoom Workshops Available!

LESSONS DELIVERED VIA

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SELECT CLIENTS

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Who Best Benefits From This Workshop?

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Office executives, Individual contributors, newly hired employees

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Frontline Employees, Service & Retail staff, Operation staff

 

        Course Summary

Workplace communication in times of rapid change need to do more than just delivering message clearly It is also about developing trust, building relationships, and positive messages goes a long way in fostering resilience This 2 day (16 hours) workshop, learners will gain insights, know how on how to communicate effectively that is increasingly important to drive adaptability and change

Resources & Quicklinks

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of leadership:

Build mutual trust within the workplace with effective communication techniques

Maintain positive relationships at the workplace with effective communication

Find out how ODC’s WSQ Workplace Communication - Level 2 course covers everything your learners need to know to enhance their workplace communication to strengthen relationship, trust and foster better teamwork.

WSQ Workplace Communication to Improve Relationship & Resilience (Level 2) 

Build mutual trust within the workplace with effective communication techniques

To perform effectively at the workplace, it is important for learners to develop and maintain positive relationships and mutual trust with others. To achieve that, effective communication is key. Globalisation, along with the need to rely on foreign talent, has resulted in creating a more diverse workforce in many organisations in Singapore. Learners thus start the course by acquiring skills and knowledge that contribute to effective communication and hence lay a good foundation for building fruitful relationships with co-workers.

 

By the end of topic, learners will be able to effectively apply interpersonal and communication techniques as well as a range of communication styles and approaches when interacting at the workplace.

You will learn:

  • Principles of effective communications and interpersonal techniques 

  • Modes of communication and communication tools and their characteristics

  • Social and cultural differences that impact communications 

  • Barriers to effective communications 

  • Appropriate communication styles and approaches

  • Apply effective communication techniques when interacting at the workplace

  • Apply a range of communication styles and approaches when engaging with different audiences

Maintain positive relationships at the workplace with effective communication

With a good foundation laid, learners will then be exposed to communications in the organisational context, which is significantly different compared to that in the personal conversations.

 

Even within the organisation, communication can take place in formal or informal settings. Learners thus need to learn to apply appropriate techniques and adhere to organisational and professional standards relating to communications.

 

Different situations and settings may call for different communication techniques and tools. Learners will build on the techniques that they have learnt in previous topic to create clear lines of communication within the workplace. By the end of this topic,  learners will be able to apply the knowledge and skills acquired to develop and maintain positive relationships and mutual trust within the workplace.


You will learn:

  • Organisational and professional standards relating to communications 

  • Sources of information within and outside the organisation 

  • Interpret and respond to information received

  • Use appropriate communication techniques and tools to suit different communication styles within formal and informal settings

  • Use effective communication techniques to create clear lines of communication within the workplace

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.

 

ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.
 

LESSONS DELIVERED VIA

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