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WSQ Workplace Communication - Level 3

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Workplace Communication to Improve Relationship and Resilience - Level 2  

WSQ Level 2 - Operations & Individual Contributor

Workplace Communication to Improve Relationship and Resilience - Level 2 2 (Synchronous e-Learning)

Course Reference No : TGS-2021003209 | Valid from 17/3/2021 - 16/3/2023

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Workplace Communication to Improve Relationship and Resilience - Level 2

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Course Reference No : TGS-2021002644 | Valid from 1/3/2021 - 28/2/2025

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Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Improve relationship through development of trust and communications. 

Communicate effectively to build relationship, trust and teamwork

Strengthen workplace communication techniques to foster better relationship and build trust within the organisation to enhance team's adaptability

Online Zoom Workshops Available!

COURSE IN A NUTSHELL
Listen to David Chiang, ODC's senior consultant providing an overview of the course. 

LESSONS DELIVERED VIA

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Who Best Benefits From This Workshop?

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Office executives, Individual contributors, newly hired employees

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Frontline Employees, Service & Retail staff, Operation staff

 

        Course Summary

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Workplace communication in times of rapid change need to do more than just delivering message clearly It is also about developing trust, building relationships, and positive messages goes a long way in fostering resilience This 2 day (16 hours) workshop, learners will gain insights, know how on how to communicate effectively that is increasingly important to drive adaptability and change

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of leadership:

Build mutual trust within the workplace with effective communication techniques

Maintain positive relationships at the workplace with effective communication

Find out how ODC’s WSQ Workplace Communication - Level 2 course covers everything your learners need to know to enhance their workplace communication to strengthen relationship, trust and foster better teamwork.

Download Full Course Outline

WSQ Workplace Communication to Improve Relationship & Resilience (Level 2) 

Build mutual trust within the workplace with effective communication techniques

To perform effectively at the workplace, it is important for learners to develop and maintain positive relationships and mutual trust with others. To achieve that, effective communication is key. Globalisation, along with the need to rely on foreign talent, has resulted in creating a more diverse workforce in many organisations in Singapore. Learners thus start the course by acquiring skills and knowledge that contribute to effective communication and hence lay a good foundation for building fruitful relationships with co-workers.

 

By the end of topic, learners will be able to effectively apply interpersonal and communication techniques as well as a range of communication styles and approaches when interacting at the workplace.

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You will learn:​

  • Principles of effective communications and interpersonal techniques 

  • Modes of communication and communication tools and their characteristics

  • Social and cultural differences that impact communications 

  • Barriers to effective communications 

  • Appropriate communication styles and approaches

  • Apply effective communication techniques when interacting at the workplace

  • Apply a range of communication styles and approaches when engaging with different audiences

Maintain positive relationships at the workplace with effective communication

With a good foundation laid, learners will then be exposed to communications in the organisational context, which is significantly different compared to that in the personal conversations.

 

Even within the organisation, communication can take place in formal or informal settings. Learners thus need to learn to apply appropriate techniques and adhere to organisational and professional standards relating to communications.

 

Different situations and settings may call for different communication techniques and tools. Learners will build on the techniques that they have learnt in previous topic to create clear lines of communication within the workplace. By the end of this topic,  learners will be able to apply the knowledge and skills acquired to develop and maintain positive relationships and mutual trust within the workplace.


You will learn:
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  • Organisational and professional standards relating to communications 

  • Sources of information within and outside the organisation 

  • Interpret and respond to information received

  • Use appropriate communication techniques and tools to suit different communication styles within formal and informal settings

  • Use effective communication techniques to create clear lines of communication within the workplace

Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!
 

ODC’s Training Methodology

ODC’s workshops include presentations, role plays and various learning activities that help participants like yourself obtain optimal learning results.

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Presentations

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Role Plays

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Learning 
Activities

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Here’s What Students Have To Say

KNOWLEDGE IS POWER

Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong

PRACTICAL

SKILLS

ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui

EXPERIENCE,

NOT JUST THEORY

Having the opportunity to role play in class helped me to gain a better understanding of the content.

NewWave

Pek Kian Kok

ODC Introduction

ODC (www.odctraining.com.sg) is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

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Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.
 

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Course Fees & Funding Details

Up to 50% funding and 70% funding 

This course is eligible for Absentee Payroll reimbursement for eligible learner at $4.5/hour 

Course fees for SMEs will be funded up to 70% of course fees. And Non-SMEs will be funded up to 50% of course fees. 

This course is eligible for Skillsfuture Enterprise Credit (SFEC)

2024 COURSE FEES 

SGD

$381.50

Full Course Fees

SGD

$136.50

Course Fees After Funding For Singaporean, PR, Holders of Long Term Visit Pass PLUS in SME

SGD

$206.50

Course fees after funding for Singaporean & PR in Non-SME

SGD

$136.50

Course fees after funding for Singaporean aged 40 & above or Holders of Long Term Visit Pass PLUS

Here's What Happens Next

Funding Requirements

  • Learner must achieve at least 75% attendance

  • Learner must successfully attain a ‘Competent’ (C) grading for the final assessment result.

For Companies

Fill up the Company form
Submit it to enquiries@odctraining.com.sg
An ODC Specialist will get in touch with you

For Individuals

Fill up the form below
Submit the form
An ODC Specialist will get in touch with you

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