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WSQ Workplace Communication - Level 3

Problem Identifications & Solutioning Techniques - Level 3  

WSQ Level 3 - Supervisor, Team Leader Level 

Problem Identifications and Solutioning Techniques -  Level 3 (Synchronous e-Learning)

Course Reference No : TGS-2021006148 | Valid from 8/7/2021 - 7/7/2025

Problem Identifications and Solutioning Techniques -  Level 3 

Course Reference No : TGS-2021002843 | Valid from 11/3/2021 - 10/3/2025

Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Enhance problem solving and solutioning capabilities of supervisors and their team

Lead structured problem solving process to generate more solutions with your team  

This course equip learners to identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues

Who Best Benefits From This Workshop?


Team Leaders, Assistant Manager Supervisors


Individuals interested to enhance trust and communication


        Course Summary

Problem solving is an essential skills that leaders need to posses. In the increasingly fast paced work environment, it is impossible that Leaders have all the solutions. The proposed course helps equip leaders to bring their team to problem solve together by framing and scoping the issues and using proven methods to bring their team to develop solutions based on a set criteria. 

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of Problem Identification & Solutioning:

Identify & articulate exact problems clearly

Develop a mental model for the problem-solving process

Analyse root causes & recommend solutions to resolve work issues

Find out how ODC’s WSQ Problem Identification - Level 3 course covers everything your learners need to know to enhance their teams effectiveness in problem solving and solution generations. 

WSQ Problem Identification & Solutioning Techniques (Level 3) 

Identify & Articulate Exact Problems Clearly

To solve any problem, it is important to articulate the problem statement clearly and concisely so that the appropriate strategy and resources can be applied in a targeted way to resolve it.


As such, learners first need to identify the exact problem and articulate it clearly and concisely . To do that, learners are led through a series of short topical contents to understand sources from which symptoms of potential problems may be identified and possible sources of problems. This will help them to identify symptoms that could lead to potential problems at the workplace as well as the impact of the problem on his/her job responsibilities and other parties involved.


With that understanding, they will learn to apply logical deduction to anticipate and detect problems at the workplace and identify the exact problem using elimination process, objective reasoning or process questioning. By the end of this topic, learners will be required to articulate a problem statement clearly and concisely based on a given case study, which will serve as the spine and background story that runs throughout the course.

You will learn:

  • Where Might Symptoms of Problems Appear?

  • Sources of Problems at the Workplace

  • What’s the Problem got to do with Me?

  • Anticipate and Detect Problems at the Workplace

Develop A Mental Model For The Problem-Solving Process

With the problem statement defined, and before jumping into analysing the root causes and recommending solutions, learners need to develop a mental model for the problem-solving process (LU2) i.e. flesh out the mechanism of how the entire problem-solving process will be managed in terms of parties to be involved, modes of communication, problem-solving stages and/or activities and how each stage/activity will be executed for effect i.e. a reflective mechanism of the whole problem-solving process. To facilitate that, learners will need to understand that types of corrective actions may vary depending on the context of the problem at hand e.g. project management, quality of product and services, performance management, equipment/system operations or compliance. Learners will be required to choose an organisational context when they frame the problem-solving approach based on the given case study

You will learn:

  • Types of corrective actions

  • Develop Mental Model for Problem Solving

  • Communicating the Problem

  • Establish a Model -7-Step Problem Solving Process

  • 7-Step Process (Step 1) – Objective Reasoning

  • 7-Step Process (Step 2) – Define Problem Statement

Analyse Root Causes & Recommend Solutions To Resolve Work Issues

With a clear problem statement and problem-solving approach, learners will then be in a position to start analysing the root causes of the articulated problem statement, evaluate selected ideas and recommend solutions (LU3). To facilitate that, learners will apply problem-solving tools and techniques to analyse the root causes and information surrounding the perceived problem. They will also adopt a procedure for evaluating selected ideas by applying methods to determine the strengths and limitations or constraints of each selected idea. Thereafter, they will learn to evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources. With the given case study, learners will flesh out the details of the recommended solution and make a presentation to the class in a role-play scenario.

You will learn:

  • 7-Step Process (Step 3) – Process Questioning – 5 WHYs

  • 7-Step Process (Step 3) – Ishikawa Fishbone Diagram

  • 7-Step Process (Step 4) – Diverge – Generate Ideas – SCAMPER

  • 7-Step Process (Step 4) – Diverge – Generate Ideas – Brainstorming 

  • 7-Step Process (Step 5) – Converge – Select & Evaluate Ideas & Impact

  • 7-Step Process (Step 6) – Implementation Plan

  • 7-Step Process (Step 7) – Evaluating Effectiveness of Solutions 

  • Sources of feedback

  • Gathering Feedback

  • Methods of Analysing Feedback

Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!

ODC’s Training Methodology

ODC’s workshops include presentations, role plays and various learning activities that help participants like yourself obtain optimal learning results.




Role Plays



Here’s What Students Have To Say


Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong



ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui



Having the opportunity to role play in class helped me to gain a better understanding of the content.


Pek Kian Kok

ODC Introduction

ODC ( is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.

ODC Logo - High Res Colour.jpg



Course Fees & Funding Details


Up to 50% funding and 70% funding 

This course is eligible for Absentee Payroll reimbursement for eligible learner at $4.5/hour 

Course fees for SMEs will be funded up to 70% of course fees. And Non-SMEs will be funded up to 50% of course fees. 

This course is eligible for Skillsfuture Enterprise Credit (SFEC)


Funding Requirements

  • Learner must achieve at least 75% attendance

  • Learner must successfully attain a ‘Competent’ (C) grading for the final assessment result.



Full Course Fees



Course Fees After Funding For Singaporean, PR, Holders of Long Term Visit Pass PLUS in SME



Course fees after funding for Singaporean & PR in Non-SME



Course fees after funding for Singaporean aged 40 & above or Holders of Long Term Visit Pass PLUS

Here's What Happens Next

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