WSQ Workplace Communication - Level 3

 
Problem Identifications & Solutioning Techniques - Level 3  

WSQ Problem Identifications  - Level 3

Problem Identifications & Solutioning Techniques -  Level 3 (Synchronous e-Learning)

Course Reference No : TGS-2021006148 | Valid from 8/7/2021 - 7/7/2023

Problem Identifications & Solutioning Techniques -  Level 3 

Course Reference No : TGS-2021005584 | Valid from 10/6/2021 - 9/6/2023

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Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Enhance problem solving and solutioning capabilities of supervisors and their team

Lead structured problem solving process to generate more solutions with your team  

This course equip learners to identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues

Online Zoom Workshops Available!

LESSONS DELIVERED VIA

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SELECT CLIENTS

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Who Best Benefits From This Workshop?

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Team Leaders, Supervisors

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Newly Promoted Managers, 

 

        Course Summary

Problem solving is an essential skills that leaders need to posses. In the increasingly fast paced work environment, it is impossible that Leaders have all the solutions. The proposed course helps equip leaders to bring their team to problem solve together by framing and scoping the issues and using proven methods to bring their team to develop solutions based on a set criteria. 

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of Problem Identification & Solutioning:

Identify & articulate exact problems clearly

Develop a mental model for the problem-solving process

Analyse root causes & recommend solutions to resolve work issues

Find out how ODC’s WSQ Problem Identification - Level 3 course covers everything your learners need to know to enhance their teams effectiveness in problem solving and solution generations. 

WSQ Problem Identification & Solutioning Techniques (Level 3) 

Identify & Articulate Exact Problems Clearly

To solve any problem, it is important to articulate the problem statement clearly and concisely so that the appropriate strategy and resources can be applied in a targeted way to resolve it.

 

As such, learners first need to identify the exact problem and articulate it clearly and concisely . To do that, learners are led through a series of short topical contents to understand sources from which symptoms of potential problems may be identified and possible sources of problems. This will help them to identify symptoms that could lead to potential problems at the workplace as well as the impact of the problem on his/her job responsibilities and other parties involved.

 

With that understanding, they will learn to apply logical deduction to anticipate and detect problems at the workplace and identify the exact problem using elimination process, objective reasoning or process questioning. By the end of this topic, learners will be required to articulate a problem statement clearly and concisely based on a given case study, which will serve as the spine and background story that runs throughout the course.

You will learn:

  • Sources from which symptoms of potential problems may be identified

  • Possible sources of problem

  • Identify symptoms that could lead to potential problem at the workplace

  • Ways to identify impact of a problem on one’s job responsibilities and other parties involved

  • Apply logical deduction to anticipate and detect problems at the workplace

  • Identify the exact problem using elimination process, objective reasoning or process questioning

  • Articulate problems in a clear and concise manner

Develop A Mental Model For The Problem-Solving Process

With the problem statement defined, and before jumping into analysing the root causes and recommending solutions, learners need to develop a mental model for the problem-solving process (LU2) i.e. flesh out the mechanism of how the entire problem-solving process will be managed in terms of parties to be involved, modes of communication, problem-solving stages and/or activities and how each stage/activity will be executed for effect i.e. a reflective mechanism of the whole problem-solving process. To facilitate that, learners will need to understand that types of corrective actions may vary depending on the context of the problem at hand e.g. project management, quality of product and services, performance management, equipment/system operations or compliance. Learners will be required to choose an organisational context when they frame the problem-solving approach based on the given case study


You will learn:

  • Types of corrective actions

  • Factors to consider in selecting suitable modes of communication

  • Reflective mechanisms for the entire problem-solving process

Analyse Root Causes & Recommend Solutions To Resolve Work Issues

With a clear problem statement and problem-solving approach, learners will then be in a position to start analysing the root causes of the articulated problem statement, evaluate selected ideas and recommend solutions (LU3). To facilitate that, learners will apply problem-solving tools and techniques to analyse the root causes and information surrounding the perceived problem. They will also adopt a procedure for evaluating selected ideas by applying methods to determine the strengths and limitations or constraints of each selected idea. Thereafter, they will learn to evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources. With the given case study, learners will flesh out the details of the recommended solution and make a presentation to the class in a role-play scenario.

You will learn:

  • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques

  • Analyse relevant information surrounding the perceived problems

  • Procedure for evaluating selected ideas for problem-solving

  • Methods to determine the strengths and limitations or constraints of each selected idea

  • Provide recommendations to resolve the issues at hand

  • Areas of impact from implementation of an action plan

  • Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gathered from relevant sources

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.

 

ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.
 

LESSONS DELIVERED VIA

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Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons