In any organisation and job role, learners will encounter problems related to work. It is hence imperative for them to learn to identify the sources from which problems may arise.

To do that, learners are led through a series of short topical contents to understand sources from which symptoms of potential problems may be identified and possible sources of problems. This will help them to identify symptoms that could lead to potential problems at the workplace as well as the impact of the problem on his/her job responsibilities and other parties involved. With that understanding, they will learn to identify the possible root causes of the problem using appropriate tools and techniques. By the end of the topic, learners will be required to identify sources, possible root causes and impact of problems based on a given case study, which will serve as the spine and background story that runs throughout the course.

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You will learn:​

Frame The Problem-Solving Approach

With the knowledge gained in identifying possible root causes of problems, learners need to learn to frame the problem-solving approach i.e. understand the stages a problem-solving process, the parties and resources involved as well as the levels of escalation in the department and/or organisation i.e. a reflective mechanism of the whole problem-solving process.

To facilitate that, learners will need to understand that types of corrective actions may vary depending on the context of the problem at hand e.g. project management, quality of product and services, performance management, equipment/system operations or compliance. Learners will be required to choose an organisational context when they frame the problem-solving approach based on the given case study.

You will learn:
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• Types of corrective actions

• Factors to consider in selecting suitable modes of communication

• Reflective mechanisms for the entire problem-solving process 

ODC Introduction

ODC (www.odctraining.com.sg) is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

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Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.