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WSQ Workplace Communication - Level 3

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Problem Identifications & Solutioning Techniques - Level 2  

WSQ Level 2 - Operations & Individual Contributor

Problem Identifications and Solutioning Techniques - Level 2

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Course Reference No : TGS-2021004397 | Valid from 26/4/2021 - 25/4/2027

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Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Enhance individual's problem identification and solution generations abilities

Strengthen problem solving techniques and solution generation process to support organisation growth

Gain an effective problem-solving process by identifying the sources and impacts of problems, and by framing approaches that help generate and evaluate innovative solutions.

Who Best Benefits From This Workshop?

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Office executives, Individual contributors, newly hired employees

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Frontline Employees, Service & Retail staff, Operation staff

 

        Course Summary

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Effective problem identification process helps organizations reduce productivity losses while enhancing the employability of their workforce. This course equips employees with the mindset and skills needed to actively participate in problem solving. It guides them in identifying problems, framing effective approaches to address them, and generating solutions that align with predefined criteria.

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Key Competencies: What Will Learners Gain From This?

Identify sources and impact of problem on job responsibilities

Frame the problem solving approach

Generate and evaluate ideas

Find out how ODC’s WSQ Problem Identification & Solutioning Techniques - Level 2 course covers everything your learners need to know to enhance their problem solving techniques and sharpen their ideas and solution evaluation.

Download Full Course Outline

WSQ Problem Identifications & Solutioning Techniques - Level 2  

Identify Sources And Impact of Of Problems On Job Responsibilities

In any organisation and job role, learners will encounter problems related to work. It is hence imperative for them to learn to identify the sources from which problems may arise.

 

To do that, learners are led through a series of short topical contents to understand sources from which symptoms of potential problems may be identified and possible sources of problems. This will help them to identify symptoms that could lead to potential problems at the workplace as well as the impact of the problem on his/her job responsibilities and other parties involved. With that understanding, they will learn to identify the possible root causes of the problem using appropriate tools and techniques. By the end of the topic, learners will be required to identify sources, possible root causes and impact of problems based on a given case study, which will serve as the spine and background story that runs throughout the course.

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You will learn:​

  • Sources from which symptoms of potential problems may be identified 

  • Recognise symptoms that could lead to potential problems at the workplace 

  • Possible sources of problem

  • Identify deviations from organisational norm and SOPs based on symptoms identified

  • Identify the possible root causes of the problem using appropriate tools and techniques

  • Ways to identify impact of a problem on one’s job responsibilities and other parties involved 

  • Identify impact of the problems on one’s job responsibilities and other parties involved 

Frame The Problem-Solving Approach

With the knowledge gained in identifying possible root causes of problems, learners need to learn to frame the problem-solving approach i.e. understand the stages a problem-solving process, the parties and resources involved as well as the levels of escalation in the department and/or organisation i.e. a reflective mechanism of the whole problem-solving process.

 

To facilitate that, learners will need to understand that types of corrective actions may vary depending on the context of the problem at hand e.g. project management, quality of product and services, performance management, equipment/system operations or compliance. Learners will be required to choose an organisational context when they frame the problem-solving approach based on the given case study.


You will learn:
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  • Types of corrective actions

  • Factors to consider in selecting suitable modes of communication

  • Reflective mechanisms for the entire problem-solving process 

Generate & Evaluate Ideas

With possible root causes identified and the awareness of problem-solving framework, learners will learn to generate and select ideas to solve the problem (LU3). To facilitate that, learners will apply using creative and logical thinking to generate ideas. They will them apply methods to determine the strengths and limitations or constraints of each selected idea. The purpose is evaluate the eventually shortlisted ideas using pertinent criteria to choose the most desirable ones as solutions to the problems. With the given case study, learners will present the chosen ideas to the class via a role play scenario, together with identified area of impact from implementation of the action plans.

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You will learn:​

  • Procedure for evaluating selected ideas for problem-solving 

  • Generate and select ideas to solve the problem using creative and logical thinking

  • Methods to determine the strengths and limitations or constraints of each selected idea

  • Areas of impact from implementation of an action plan 

  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems 

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.

 

ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.
 

LESSONS DELIVERED VIA

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Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!
 

ODC’s Training Methodology

ODC’s workshops include presentations, role plays and various learning activities that help participants like yourself obtain optimal learning results.

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Presentations

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Role Plays

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Learning 
Activities

SELECT CLIENTS

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Here’s What Students Have To Say

KNOWLEDGE IS POWER

Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong

PRACTICAL

SKILLS

ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui

EXPERIENCE,

NOT JUST THEORY

Having the opportunity to role play in class helped me to gain a better understanding of the content.

NewWave

Pek Kian Kok

ODC Introduction

ODC (www.odctraining.com.sg) is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

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Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.
 

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LESSONS DELIVERED VIA

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Course Fees & Funding Details

Up to 50% funding and 70% funding 

This course is eligible for Absentee Payroll reimbursement for eligible learner at $4.5/hour 

Course fees for SMEs will be funded up to 70% of course fees. And Non-SMEs will be funded up to 50% of course fees. 

This course is eligible for Skillsfuture Enterprise Credit (SFEC)

2024 COURSE FEES 

SGD

$414.20

Full Course Fees

SGD

$148.20

Course Fees After Funding For Singaporean, PR, Holders of Long Term Visit Pass PLUS in SME

SGD

$224.20

Course fees after funding for Singaporean & PR in Non-SME

SGD

$148.20

Course fees after funding for Singaporean aged 40 & above or Holders of Long Term Visit Pass PLUS

Funding Requirements

  • Learner must achieve at least 75% attendance

  • Learner must successfully attain a ‘Competent’ (C) grading for the final assessment result.

Here's What Happens Next

For Companies

Fill up the Company form
Submit it to enquiries@odctraining.com.sg
An ODC Specialist will get in touch with you

For Individuals

Fill up the form below
Submit the form
An ODC Specialist will get in touch with you

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