PERFORMANCE MANAGEMENT SKILLS FOR LEADERS
Driving performance while developing capabilities
Equip managers with the skills to drive performance, engage teams, and lead meaningful performance conversations. This course provides practical tools and frameworks to help managers set clear goals, monitor progress, give constructive feedback, coach employees, and conduct effective appraisal conversations. By strengthening these essential people management skills, managers will be better prepared to improve individual performance, build team accountability, and support organisational success.
Why Take This Course?
Managers play a critical role in driving performance by setting clear goals, aligning team efforts, and ensuring that employees understand what success looks like. Beyond assigning tasks, effective managers are responsible for monitoring progress, managing team performance, and providing timely support to help individuals stay focused, motivated, and accountable.
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This course equips managers with the necessary skills, tools, and practical frameworks to manage performance more effectively. Participants will learn how to set clear performance goals, evaluate progress, provide regular and constructive feedback, and coach team members to improve both performance and engagement.
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The course also prepares managers to hold effective appraisal conversations that are objective, constructive, and development-focused. Through structured approaches and practical application, managers will be better equipped to review achievements, address performance gaps, recognise contributions, and agree on meaningful actions for future growth. When applied well, these skills help managers turn performance management into a continuous leadership practice that improves individual performance, strengthens team effectiveness, and supports organisational success.
Workshop Objectives
The 2-day programme is designed to help leaders to :
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Set clear and aligned performance goals that support corporate objectives, departmental priorities, and individual accountability.
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Prepare effectively for performance reviews by reviewing goals, gathering performance evidence, identifying key achievements, and recognising areas for improvement.
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Provide constructive and objective feedback that helps team members understand performance expectations, strengths, development areas, and next steps for improvement.
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Manage difficult performance review conversations with confidence, professionalism, and empathy while addressing performance gaps and maintaining employee engagement.
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Apply practical coaching techniques to empower team members, strengthen ownership, support development, and improve workplace performance.
Resources & Quicklinks
View this course’s outline.
Sign up for the course.
Speak to an ODC Specialist.
Key Programme Outline
This course equips managers with practical skills to manage performance effectively across the performance cycle. Participants will learn how to set aligned goals, prepare for performance reviews, provide constructive feedback, manage difficult appraisal conversations, and apply coaching techniques to support employee development.
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By strengthening these core people management skills, managers will be better equipped to drive accountability, improve team performance, engage employees, and support organisational success.
​COURSE OUTLINE
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Overview of Performance Management
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Why Performance Matters
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Delivering Results vs. Developing Capabilities (Managers vs. Leaders)
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3 Step Approach to Managing Performance
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Step 1: Set Expectations
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Management by Objectives
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Outcomes vs Process
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SMART Goal / KPI setting
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Step 2: Supporting Performance
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Commitment vs. Capability Matrix
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4 Styles of Approach
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Step 3: Evaluating Performance & Employee Development
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Holding Effective Appraisals
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Rating Errors
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Individual Development Plans (70/20/10)
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Coaching for Performance
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Apply the GROW model to coach for performance
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Skills and techniques necessary for performance coaching
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Role play practice
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Personal Application
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Learning Review and Reflection
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Action Plan (Do more/ Do less)
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Close
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ODC’s Training Methodology
This course adopts a practical and interactive learning approach to help managers translate key performance management concepts into workplace application. The workshop combines short lectures, facilitated group discussions, presentations, and coaching practice to strengthen understanding and skills application.
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Participants will be introduced to practical frameworks, including the GROW coaching model, and will have opportunities to apply the model through guided practice. With the support of ODC’s mentors, participants will receive feedback and coaching to refine their approach, build confidence, and strengthen their ability to coach team members more effectively in real workplace situations.
Here’s What People Say About Our Courses
KNOWLEDGE IS POWER
Excellent session, session was interactive and fun! We all gain useful tips and techniques! Well done ODC!
Government Linked Corporation
Head of Department
PRACTICAL
SKILLS
The case studies and learning activities were tailored to our workplace context, it makes the discussions high relevant
Regional Financial Firm
Business Leader
EXPERIENCE,
NOT JUST THEORY
The coaching role play was really interesting. I am able to gain useful tips to better engage my team
Government Linked Corporation
New Manager
Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons
ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.
Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!