Assistant Managers, Managers
Duration . 2 days (16hrs)
INTRODUCTION
This programme is designed to equip leaders and managers within the organization with the skillsets to plan and measure performance. The programme will also look into the implementation of plans and how to manage performance. The programme will lastly also look into the review and rewards for performance.
KEY COMPETENCIES
The programme focuses on three core competencies of leadership:
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Set goals & develop team plans
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Implement plans & manage performance
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Review & reward performance
TARGET AUDIENCE
Department Manager, Manager and High Potential Executive who has potential to play the role of a Change Agent or to Lead Change within the organization.
WSQ PROFESSIONAL DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT
Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 4 under the LPM framework, namely People Development, People Change Management, Personal Effectiveness, Organisational Relationship Building, Vision Leadership, and People and Performance Management. Learners will be able to attain the WSQ Professional Diploma in Leadership and People Management once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 3-5).
COURSE OUTLINE
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SET GOALS & DEVELOP TEAM PLANS
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The Hierarchy of Plans
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Setting S.M.A.R.T Goals
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Management By Objectives (MBO)
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Management By Wandering Around (MBWA)
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Developing Team Plans
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RASCI
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Identifying, requesting and allocating resources required to implement the team plans
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IMPLEMENT PLANS & MANAGE PERFORMANCE
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Performance Management Theories
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Expectancy Theory
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McGregor Theory X and Theory Y
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Frederick Herzberg’s Hygiene and Motivational Factors Theory
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Creating a High-Performance Team
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Selecting the right team mix
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Leadership and Focus
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Moving the team towards high performance
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Monitoring Team Performance
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Managing Emotional States
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Methods to improve team performance
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Managing Risks
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Manager’s role in managing risks
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Sources of Risks
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Assessing Risk using the following matrices
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Impact on Employees and Organisation
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REVIEW & REWARD PERFORMANCE
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Review & Reward Performance
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Halo Effects & Pitchfork Effects
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Relevant professional or industry codes of practice and standards (KA3)
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Minimum pay and salary increase
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National Wage Council (for wage increments)
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TAFEP
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Singapore Code of Corporate Governance (Remuneration practices for Singapore listed companies)
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Code of Governance for Charities and Institutes of a Public Character (2017) for Charities and IPCs
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Review team performance
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Criteria of successful team
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Data sources to review performance
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Providing Feedback
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Supporting team leaders
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Reward team performance
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Market trends and developments in relation to remuneration and performance management.
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Avenues for self-improvement in performance management processes
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TRAINING METHODOLOGY
The programme will include presentation, E-Learning, role plays and various learning activities to achieve optimal learning results.
COURSE FEES & FUNDING DETAILS
S$650 (Full course fees before funding)
S$65 (Course fees after funding for Singaporean & PR in SME)
S$410 (Course fees after funding for Singaporean & PR in Non-SME)
S$65 (Course fees after funding for Singaporean aged 40 & above)
* All course fees are subject to prevailing GST based on the full course fees
ABOUT LEADERSHIP DEVELOPMENT UNDER SINGAPORE WORKFORCE SKILLS QUALIFICATIONS
The Leadership & People Management (WSQ LPM) qualifications under Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
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Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
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Promote holistic development of the workforce through technical and generic skills and competencies;
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Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
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Encourage lifelong learning.
Training programmes developed under the WSQ system are based on skills and competencies validated by employers, unions and professional bodies. This process ensures existing and emerging skills and competencies that are in demand are used to inform training and development under WSQ. With the roll out of the Skills Frameworks in 2016, the WSQ adopts the skills and competencies covered in the Skills Frameworks. The WSQ programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.
WSQ LPM - PROFESSIONAL DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT
Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 4 under the LPM framework, namely People Change Management, Personal Effectiveness, Cultivate Workplace Relationships and Diversity, Vision Leadership, People and Performance Management, and People Development. Learners will be able to attain the WSQ Professional Diploma in Leadership and People Management once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 3-5).