Assistant Managers, Managers
Duration . 2 days (16hrs)
INTRODUCTION
In the increasingly complex business world, companies have to rapidly adapt in cost efficient manner in response to the changing operating environment and customer behavior. A company’s agility is its ability to respond to external changes without losing completely their relevance and value propositions. This agility goes beyond strategic intent but also into implementation effectiveness. Implementation effectiveness would require leaders to exercise flexibility, adaptability in response to situations while leading teams to implement the changes.
This programme is designed to provide the participants with the skillsets to facilitate innovation at the workplace, manage implementation of change strategies and processes and monitor and evaluate impact of change on team leaders. Through practical examples and role play, the participants will be equipped with the essential skillsets and mindset to effectively facilitate innovation and lead team leaders to implement change.
KEY COMPETENCIES
The programme focuses on three core competencies of leadership:
-
Facilitate innovation at the workplace
-
Manage the implementation of change strategies and processes
-
Monitor and evaluate impact of change on team leaders
TARGET AUDIENCE
Department Manager, Manager and High Potential Executive who has potential to play the role of a Change Agent or to Lead Change within the organization.
WSQ PROFESSIONAL DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT
Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 4 under the LPM framework, namely People Development, People Change Management, Personal Effectiveness, Organisational Relationship Building, Vision Leadership, and People and Performance Management. Learners will be able to attain the WSQ Professional Diploma in Leadership and People Management once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 3-5).
COURSE OUTLINE
Fright, Flight or Fight
-
Introduction to Change
-
Entering the VUCA world
-
How to manage VUCA
-
Innovation
-
Importance of service innovation
-
Facets of change management in an organization
-
Organisational policies and procedures regarding change management
Work With The Big Picture In Mind
-
What is Systems Thinking?
-
Systems thinking tools
-
Tacit vs. Explicit Knowledge
-
Learning Organisation
-
Factors contributing to change
-
Kotter’s 8-Step Change Management Theory
-
Prosci’s Change Management Theory
-
Recognising and addressing feelings when managing change
-
Competencies to respond positively to change
-
Behaviours and systems supporting/limiting effectiveness of change
-
Roles in implementing change management strategies
-
How to keep abreast of change management systems
Managing Change Processes With Care
-
Learning from change management strategies
-
Methods and tools for data analysis
-
Qualitative and quantitative data
-
Data analysis methods
-
Support enterprising behavior and risk taking
TRAINING METHODOLOGY
The programme will include presentation, E-Learning, role plays and various learning activities to achieve optimal learning results.
COURSE FEES & FUNDING DETAILS
S$650 (Full course fees before funding)
S$65 (Course fees after funding for Singaporean & PR in SME)
S$410 (Course fees after funding for Singaporean & PR in Non-SME)
S$65 (Course fees after funding for Singaporean aged 40 & above)
* All course fees are subject to prevailing GST based on the full course fees
ABOUT LEADERSHIP DEVELOPMENT UNDER SINGAPORE WORKFORCE SKILLS QUALIFICATIONS
The Leadership & People Management (WSQ LPM) qualifications under Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
-
Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
-
Promote holistic development of the workforce through technical and generic skills and competencies;
-
Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
-
Encourage lifelong learning.
Training programmes developed under the WSQ system are based on skills and competencies validated by employers, unions and professional bodies. This process ensures existing and emerging skills and competencies that are in demand are used to inform training and development under WSQ. With the roll out of the Skills Frameworks in 2016, the WSQ adopts the skills and competencies covered in the Skills Frameworks. The WSQ programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.
WSQ LPM - PROFESSIONAL DIPLOMA IN LEADERSHIP AND PEOPLE MANAGEMENT
Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 4 under the LPM framework, namely People Change Management, Personal Effectiveness, Cultivate Workplace Relationships and Diversity, Vision Leadership, People and Performance Management, and People Development. Learners will be able to attain the WSQ Professional Diploma in Leadership and People Management once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 3-5).