Supervisors, Executives
Duration . 2 days (16hrs)
INTRODUCTION
In the increasingly VUCA business environment, where disruptive business model and digitalisation galore, it is increasingly important for leaders to develop team agility, harness teamwork and diversity to build up resilience and innovation. Team leaders are therefore the critical facilitators to build effective team relationship to support an empowering culture.
This programme is designed to provide the participants with the skillsets to build effective networks and build team relationships to support organizational and team priorities. Through practical examples and role play, the participants will be equipped with the essential skillsets to develop team cohesiveness, as well as managing workplace diversity and be able to manage workplace conflict.
KEY COMPETENCIES
The programme focuses on three core competencies of leadership:
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Participate in networks
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Develop team cohesiveness
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Resolve conflict within the team
TARGET AUDIENCE
Supervisor, Assistant Manager, Team Leader, Leaders whom wanted to better manage team development and team conflicts
WSQ ADVANCED CERTIFICATE IN TEAM LEADERSHIP
This module is forms part of WSQ Advance Certificate in Team Leadership. Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 3 under the LPM framework, namely Personal Effectiveness, Vision Leadership, Organisational Relationship Building, People Development, People and Change Management and People and Performance Management. . Learners will be able to attain the WSQ Advanced Certificate in Team Leadership once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 2-4).
COURSE OUTLINE
Participate In Networks
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Importance of Networking
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Types of Networking platforms
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Legal and ethical concerns
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Do’s and Don’ts of networking
Developing Team Cohesiveness
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Workplace Teams
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Tuckman’s model of team development
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Roles of team members
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Establishing a team process
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Communicating team expectations
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Effective communication
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Barriers to communication
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Facilitating information exchange within a team
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What is Emotional Intelligence?
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How do we apply Emotional Intelligence?
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Diversity in the workplace
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Guidelines to follow in managing diversity at the workplace
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Measures that can be implemented in managing diversity
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Avoiding pitfalls in managing diversity
Resolving Conflict Within The Team
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Basic components of conflict
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Roles in team when managing conflict
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Causes of conflict
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Signs of conflict
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Stages of conflict
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Common types of conflict
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Conflict resolution
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How to improve on conflict management skills?
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Working with team mates to resolve conflicts
TRAINING METHODOLOGY
The programme will include presentation, E-Learning, role plays and various learning activities to achieve optimal learning results.
COURSE FEES & FUNDING DETAILS
S$550 (Full course fees before funding)
S$55 (Course fees after funding for Singaporean & PR in SME)
S$310 (Course fees after funding for Singaporean & PR in Non-SME)
S$55 (Course fees after funding for Singaporean aged 40 & above)
* All course fees are subject to prevailing GST based on the full course fees
ABOUT LEADERSHIP DEVELOPMENT UNDER SINGAPORE WORKFORCE SKILLS QUALIFICATIONS
The Leadership & People Management (WSQ LPM) qualifications under Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce. As a continuing education and training (CET) system, WSQ supports the SkillsFuture movement to:
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Promote recognition of skills and competencies to facilitate progression, mastery and mobility;
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Promote holistic development of the workforce through technical and generic skills and competencies;
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Support economic development by professionalising skills and competencies to drive industry transformation, productivity and innovation efforts; and
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Encourage lifelong learning.
Training programmes developed under the WSQ system are based on skills and competencies validated by employers, unions and professional bodies. This process ensures existing and emerging skills and competencies that are in demand are used to inform training and development under WSQ. With the roll out of the Skills Frameworks in 2016, the WSQ adopts the skills and competencies covered in the Skills Frameworks. The WSQ programmes are funded and quality-assured by SkillsFuture Singapore, which awards the WSQ certifications.
WSQ LPM - ADVANCED CERTIFICATE IN TEAM LEADERSHIP
This module is forms part of WSQ Advance Certificate in Team Leadership. Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 3 under the LPM framework, namely Personal Effectiveness, Vision Leadership, Organisational Relationship Building, People Development, People Change Management, and People and Performance Management. Learners will be able to attain the WSQ Advanced Certificate in Team Leadership once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 2-4).