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WSQ Leadership & People Management - Level 3

Organisational Relationship Building Leadership - Level 3 (Classroom & Asynchronous e-Learning)

Course Reference No : TGS-2019503874| Valid from 27/2/2020 - 19/6/2025

Conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Build Team Relationships

Build Positive Relationships, Embrace Diversity and Resolve Conflict among Teams

Empower your leaders to develop team agility, harness teamwork and diversity to build up resilience and innovation in this 2-day program with ODC Training.

Who Best Benefits From This Workshop?


Supervisor, Assistant Manager, 
Team Leader


Individuals who want to better manage team relationships and team conflicts

        Course Summary

In the increasingly VUCA business environment of disruptive business models and digitalisation galore, it is increasingly important for leaders to develop team agility, harness teamwork and diversity to build up resilience and innovation. Team leaders are therefore the critical facilitators to build effective team relationships to support an empowering culture.

This programme is designed to provide the participants with the skill sets to build effective networks and build team relationships to support organizational and team priorities. Through practical examples and role play, the participants will be equipped with the essential skill sets to develop team cohesiveness, as well as managing workplace diversity and be able to manage workplace conflict.

Resources & Quicklinks

Click the buttons to Download!

Key Competencies: What Will Leaders Gain From This?

The programme focuses on three core competencies of leadership:

Participate in


Develop team


Resolve conflict

within the team


WSQ Organisational Relationship Building - Level 3 Course Outline

Find out how ODC’s comprehensive WSQ Organisational Relationship Building - Level 3 course covers everything your leaders need to know to lead their teams successfully to adapt and innovate with agility in a VUCA world.

Participate In Networks

Successful leaders develop strong core relationships with their teams that streamline adaptation efforts. 

Learn how to work your network effectively, building key components and relationships within your organisation, so as to drive change with minimal risk, and maximum impact.

You will learn:

The Importance of Networking

Legal and ethical concerns

Types of Networking platform

Do’s and Don’ts of networking

Developing Team Cohesiveness

Well-coordinated teams work better through innovation and change exercises. As a leader, the skill of developing team cohesiveness is critical for an organisation’s success today.

Learn how you can develop core competencies in skilled team development and manage the expectations of every team member, so you maximise coordination and collaboration in the face of innovation and change.

You will learn:

Workplace Teams

Tuckman’s model of team development

Roles of team members

Establishing a team process

Communicating team expectations

Effective communication

Barriers to communication

Facilitating information exchange within a team

What is Emotional Intelligence?

How do we apply Emotional Intelligence?

Diversity in the workplace

Guidelines to follow in managing diversity at the workplace

Measures that can be implemented in managing diversity

Avoiding pitfalls in managing diversity

Resolving Conflict Within The Team

Successful teams are not just skilled at working together when times are good; they are active resolution makers when the going gets tough. 


Learn how critical conflicts happen in teams, and equip yourself with the essential know-how to resolve them, and even keep them to a minimum in your organisation.

You will learn:

Basic components of conflict

Causes of conflict

Roles in the team when managing conflict

Signs of conflict

How to improve on conflict management skills?

Working with teammates to resolve conflicts

Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!

ODC’s Training Methodology

ODC’s workshops include presentations, role plays and various learning activities that help participants like yourself obtain optimal learning results.




Role Plays





Here’s What Students Have To Say


Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong



ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui



Having the opportunity to role play in class helped me to gain a better understanding of the content.


Pek Kian Kok

ODC Introduction

ODC ( is a regional corporate training provider and also an ATO focusing on leadership development and management skills training (WSQ LPM). 

Headquartered in Singapore, ODC provides skills-based workshops focused on delivering meaningful learning experience, anchored by quality trainers and sound adult learning principles that are trusted by global MNCs across 14 cities.

ODC Logo - High Res Colour.jpg



Course Fees & Funding Details

Up to 50% funding and 70% funding 

This course is eligible for Absentee Payroll reimbursement for eligible learner at $4.5/hour 

Course fees for SMEs will be funded up to 70% of course fees. And Non-SMEs will be funded up to 50% of course fees. 

This course is eligible for Skillsfuture Enterprise Credit (SFEC)




Full Course Fees



Course Fees After Funding For Singaporean, PR, Holders of Long Term Visit Pass PLUS in SME



Course fees after funding for Singaporean & PR in Non-SME



Course fees after funding for Singaporean aged 40 & above or Holders of Long Term Visit Pass PLUS

Funding Requirements

  • Learner must achieve at least 75% attendance

  • Learner must successfully attain a ‘Competent’ (C) grading for the final assessment result.

Here's What Happens Next

For Companies

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For Individuals

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