Jason is an experienced consultant whom specializes in performance and customer service consulting. Jason have been facilitating focus group for strategic intervention to enhance customer service and performance.
Prior to joining ODC as an associate consultant, Jason was the lead trainer for Qatar Airways where he was responsible for the delivery of inflight service training for the branding of Qatar Airways.
He was subsequently assigned to Moscow where he is part of the team responsible for refreshing the frontline capabilities of the luxury boutique Hotel Savoy, Moscow.
After Hotel Savoy, Jason returned to Qatar Airways serving as the Manager Training Cabin Services to strengthen the brand delivery in the inflight experience. He was then posted to Saudi Arabia taking the reins as the Manager Cabin Services at nasair (presently flynas).
In 2010 he returned to Singapore and joined a local consulting firm as a L&D specialist before returning to aviation with Jetstar Asia Airways to head the customer service department.
Jason completed a training journey with Garuda Indonesia spring boarding the airline into Skytrax’s Best Cabin Crew 2014, 2015 and a 5-star Airline. Jason is a core trainer for customer-facing personnel of the annual Formula 1 Singapore Grand Prix. He is associated with training agencies and institutions to expand his training foray into the region and beyond.
He earned a Bachelor in Hospitality Management with Edith Cowan University and launched start-ups in training and talent consulting.
Jason is fluent in English and bilingual in Mandarin. He is married and has two sons. He is a passionate reader who loves science, comedy and nature.