Sales & Customer Engagement

EFFECTIVE NEGOTIATION SKILLS

Negotiate Your Way To Success With ODC

The skill of negotiation can mean the difference between success and failure. Equip your team with practical negotiation skills, and give them the edge to help build long term results for your organization.

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Workshop Objectives

The 2-day programme is designed to help leaders jumpstart their road to the mastery of effective negotiation and persuasion skills. Specifically, participants will be able to:

 

  • Resolve negotiating situations with confidence.

  • Appreciate key communication and interpersonal skills needed in negotiation.

  • Recognize the phases you might encounter and how to deal with them.

  • Plan and prepare successfully for negotiations.

  • Know your preferred negotiation style, when to use different styles, and the strengths and weaknesses of each.

  • Employ effective negotiation strategies using appropriate tactics for co-operative or competitive negotiating strategies.

  • anyone who is interested in developing and sharpening their personal influencing and negotiation expertise, both within and outside the organization.

Resources & Quicklinks

View this course’s outline.

Sign up for the course.

Speak to an ODC Specialist.

Key Programme Outline

ODC’s Effective Negotiation And Persuasion Skills workshop empowers participants with the ability to leverage the power of negotiation to get what you want. Specifically, by the end of this course, participants will be able to:

OVERVIEW OF WORKSHOP OUTLINE / CONTENT

 

NEGOTIATION

  • The definition of negotiation

  • The “Negotiation House”

  • 3 interdependent elements required by effective negotiators

 

YOUR STYLE AND SKILLS

  • Characteristics of an effective negotiator

  • What you need to know about focus, assumptions and perceptions when communicating

  • Understand and apply “Colored Brain” Communication techniques to influence your

negotiation process

 

YOUR NEGOTIATION STYLE

  • Assessment of your own negotiation style

  • Preferred negotiation styles – strengths and weaknesses

 

PLANNING FOR NEGOTIATIONS

  • Setting the stage for productive negotiation

  • Variables

 

USING POWER OF INFLUENCE

  • Sources of power & leverage

  • Understand your objectives & bottom line

  • Know your counterpart’s position & personality

  • Framing to influence

 

PHASES OF NEGOTIATION

  • The Introductory Phase

  • Differentiation Phase

  • Integration Phase

  • Settlement Phase

  • Post-Settlement Implementation

 

NEGOTIATING TACTICS

  • Early tactics

  • Relationship tactics

  • Pressure building tactics

  • Pressure removing tactics

  • Offers Tactics

  • Ending Tactics

  • Special Negotiation Tactics

 

HANDLING DIFFICULTIES

  • Hot potato

  • No authority claim

  • Managing conflicts

  • Time pressure

  • Ultimatum

  • Stalemates

  • The unexpected

 

NEGOTIATION EXERCISE AND CASE STUDY

  • Investor Negotiation Activity

  • Case Study on Negotiation and Tactics

Learn From The Comfort Of Your Device (During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.

 

ODC courses and workshops are fully online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.

ODC’s Training Methodology

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The workshop will involve formal inputs with activity-based skill-building exercises and interactive group discussions. 

 

Participants will learn about their own working style and how best to work with other types of working styles. Participants will be fully engaged for optimal learning and maximum results.

Here’s What People Say About Our Courses

KNOWLEDGE IS POWER

Knowing about the different stages of conflict enables me to better manage diversity and develop my team.

Yenom Pte Ltd

Chin Lih Shyong

PRACTICAL

SKILLS

ODC Trainers are experienced, creative, clear in their explanations, and facilitate discussions effectively.

Adventus Singapore

Oh Si Hui

EXPERIENCE,

NOT JUST THEORY

Having the opportunity to role play in class helped me to gain a better understanding of the content.

NewWave

Pek Kian Kok

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Gain Insights From Relevant
Hindsight, Taught Through
Highly Engaging Online Lessons

ODC carefully chooses industry experts and leaders, who have at least 10 years of management and training years in their chosen topic, so you get topic-relevant insight that’s tested and proven to work.

Our training lessons are deliberately designed to create an experiential learning (based on role plays) environment for your team’s WSQ LPM assessment. Learn while having fun!