Sales & Customer Engagement

CUSTOMER ORIENTATION TECHNIQUES FOR CLIENT MANAGEMENT

Put Your Customer At The Heart Of What You Do — The Right Way

Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.

SELECT CLIENTS

PSAI_Logo_2X.png
ZHU-GUANG.png

Why Take This Course?

Customers are the lifeblood of an organisation and the rationale for the existence of any department in the organisation. A customer-oriented organisation places the customer at the core in all areas of its business – vision, values, goals, strategies, touchpoints, processes, operations, support, etc. In today’s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers' hearts to retain them and to

win over new customers.

Resources & Quicklinks

View this course’s outline.

Sign up for the course.

Speak to an ODC Specialist.

Key Programme Outline

In this course, participants will learn the necessary skills and mindset they need to better understand customers, predict what they need, and deliver a service experience worthy of a second visit.

 

  • Know and understand customers better

 

  • Be able to deliver great service

 

  • Learn effective communication skills 

 

  • Use Emotional Intelligence to better deal with customers 

 

  • Assess their personal competency for customer orientation

 

  • Understand the importance of customer touchpoints

 

  • Appreciate the importance of customer feedback

 

  • Possess the ability to manage difficult customers and resolve conflicts

 

  • Use influence skills to win customers over

 

  • Know how to create customer WOWs

 

  • Contribute to the organisation becoming more customer-centric

1  Know and Understand Your Customers - Who Are Your Customers?