Sales & Customer Engagement
CUSTOMER ORIENTATION TECHNIQUES FOR CLIENT MANAGEMENT
Put Your Customer At The Heart Of What You Do — The Right Way
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
Why Take This Course?
Customers are the lifeblood of an organisation and the rationale for the existence of any department in the organisation. A customer-oriented organisation places the customer at the core in all areas of its business – vision, values, goals, strategies, touchpoints, processes, operations, support, etc. In today’s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers' hearts to retain them and to
win over new customers.
Resources & Quicklinks
View this course’s outline.
Sign up for the course.
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Key Programme Outline
In this course, participants will learn the necessary skills and mindset they need to better understand customers, predict what they need, and deliver a service experience worthy of a second visit.
Know and understand customers better
Be able to deliver great service
Learn effective communication skills
Use Emotional Intelligence to better deal with customers
Assess their personal competency for customer orientation
Understand the importance of customer touchpoints
Appreciate the importance of customer feedback
Possess the ability to manage difficult customers and resolve conflicts
Use influence skills to win customers over
Know how to create customer WOWs
Contribute to the organisation becoming more customer-centric
1 Know and Understand Your Customers - Who Are Your Customers?