Duration . 2 days (16hrs)
Competency Based Interview (CBI) is an interview technique used to identify and assess the transferable skillsets, abilities, experience and mindset of candidates required for a particular job. Working on the premise that the best predictor of future performance can be assessed through
an individual’s past behaviour, CBI is widely used for hiring, retention or reassignment.
Whether you are a new or experienced hiring manager, in this two-day workshop you will learn how to define what drives performance and the competencies required to achieve performance. You will be taught how to craft questions around competencies and set an interview framework around the questions, as well as address the common mistake of hiring based on experience.
WORKSHOP OUTLINE / CONTENT
The Nature of Competency-based Approach
Understand the concept of competencies
Competency based vs. traditional interviewing
Planning for Competency-based Interviews
Develop competency-based questions to
seek evidence of presence or absence of competencies
Conducting Competency-based Interviews
Introduction and rapport building
Controlling the interview structure
Communicating necessary information
Formulating behaviour-based questions
Questioning for evidence of competency
Listening and understanding the use of body language
Taking notes that will enable fair and consistent evaluation
Evaluation and Selection Techniques
Approach for evidence review in panel interview settings
Evaluate interview evidence objectively
A combination of mini lectures, cases studies, role play and skills practice, with an emphasis on practice and role play. Participants will be given opportunities to plan and execute a selection process, as well as interviews using prepared realistic scenarios.