Assistant Managers, Managers


Duration . 2 days (16hrs)



In the increasingly complex business world, companies have to rapidly adapt in cost efficient manner in response to the changing operating environment and customer behavior. A company’s agility is its ability to respond to external changes without losing completely their relevance and value propositions. This agility goes beyond strategic intent but also into implementation effectiveness. Implementation effectiveness would require leaders to exercise flexibility, adaptability in response to situations while leading teams to implement the changes. 


This programme is designed to provide the participants with the skillsets to facilitate innovation at the workplace, manage implementation of change strategies and processes and monitor and evaluate impact of change on team leaders. Through practical examples and role play, the participants will be equipped with the essential skillsets and mindset to effectively facilitate innovation and lead team leaders to implement change.


The programme focuses on three core competencies of leadership:


  • Facilitate innovation at the workplace

  • Manage the implementation of change strategies and processes

  • Monitor and evaluate impact of change on team leaders


Department Manager, Manager and High Potential Executive who has potential to play the role of a Change Agent or to Lead Change within the organization.



Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 4 under the LPM framework, namely Facilitate Innovation and Lead Team Leaders to Implement Change, Develop Self to Maintain Professional Competence at Managerial Level, Cultivate Workplace Relationships and Diversity, Lead Team Leaders to Develop Business Strategies and Governance Management, Monitor and Reward Performance Across Teams to Manage Achievement of Results, and Develop Team Leaders through Capability Development and Coaching. Learners will be able to attain the WSQ Professional Diploma in Leadership and People Management once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 3-5).  


Fright, Flight or Fight

  • Introduction to Change

  • Entering the VUCA world

  • How to manage VUCA

  • Innovation

  • Importance of service innovation

  • Facets of change management in an organization

  • Organisational policies and procedures regarding change management

Work With The Big Picture In Mind

  • What is Systems Thinking?

  • Systems thinking tools

  • Tacit vs. Explicit Knowledge

  • Learning Organisation

  • Factors contributing to change

  • Kotter’s 8-Step Change Management Theory

  • Prosci’s Change Management Theory

  • Recognising and addressing feelings when managing change

  • Competencies to respond positively to change

  • Behaviours and systems supporting/limiting effectiveness of change

  • Roles in implementing change management strategies

  • How to keep abreast of change management systems

Managing Change Processes With Care

  • Learning from change management strategies

  • Methods and tools for data analysis

  • Qualitative and quantitative data

  • Data analysis methods

  • Support enterprising behavior and risk taking


The programme will include presentation, E-Learning, role plays and various learning activities to achieve optimal learning results.


S$650  (Full course fees before funding) 
S$65  (Course fees after funding for Singaporean & PR in SME) 

S$410  (Course fees after funding for Singaporean & PR in Non-SME) 

S$65  (Course fees after funding for Singaporean aged 40 & above)

* All course fees are subject to prevailing GST based on the full course fees

CONTACT US : +65 62899196 | +65 68874892 

EMAIL             :