Supervisors, Executives


Duration . 2 days (16hrs)



In the increasingly VUCA business environment,  where disruptive business model and digitalisation galore, it is increasingly important for leaders to develop team agility, harness teamwork and diversity to build up resilience and innovation. Team leaders are therefore the critical facilitators to build effective team relationship to support an empowering culture.


This programme is designed to provide the participants with the skillsets to build effective networks and build team relationships to support organizational and team priorities. Through practical examples and role play, the participants will be equipped with the essential skillsets to develop team cohesiveness, as well as managing workplace diversity and be able to manage workplace conflict.



The programme focuses on three core competencies of leadership:


  • Participate in networks

  • Develop team cohesiveness

  • Resolve conflict within the team




Supervisor, Assistant Manager, Team Leader, Leaders whom wanted to better manage team development and team conflicts


This module is forms part of WSQ Advance Certificate in Team Leadership. Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework. There are six Competency Units (CUs) within Level 3 under the LPM framework, namely Develop Self, Support Team, Build Team Relationships, Encourage People, Implement Change, and Support Achievement of Results. Learners will be able to attain the WSQ Advanced Certificate in Team Leadership once they have attained the SOAs for all six CUs above and SOAs for two elective CUs (WSQ Levels 2-4).  



Participate In Networks

  • Importance of Networking

  • Types of Networking platforms

  • Legal and ethical concerns

  • Do’s and Don’ts of networking


Developing Team Cohesiveness

  • Workplace Teams

  • Tuckman’s model of team development

  • Roles of team members

  • Establishing a team process

  • Communicating team expectations

  • Effective communication

  • Barriers to communication

  • Facilitating information exchange within a team

  • What is Emotional Intelligence?

  • How do we apply Emotional Intelligence?

  • Diversity in the workplace

  • Guidelines to follow in managing diversity at the workplace

  • Measures that can be implemented in managing diversity

  • Avoiding pitfalls in managing diversity


Resolving Conflict Within The Team

  • Basic components of conflict

  • Roles in team when managing conflict

  • Causes of conflict

  • Signs of conflict

  • Stages of conflict

  • Common types of conflict

  • Conflict resolution

  • How to improve on conflict management skills?

  • Working with team mates to resolve conflicts



The programme will include presentation, E-Learning, role plays and various learning activities to achieve optimal learning results.


S$550  (Full course fees before funding) 

S$55  (Course fees after funding for Singaporean & PR in SME) 

S$310  (Course fees after funding for Singaporean & PR in Non-SME) 

S$55  (Course fees after funding for Singaporean aged 40 & above)

* All course fees are subject to prevailing GST based on the full course fees


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