WSQ Workplace Communication - Level 3

 
Problem Identifications & Solutioning Techniques - Level 2  

WSQ Problem Identifications - Level 2

Problem Identifications & Solutioning Techniques - Level 2 2 (Synchronous e-Learning)

Course Reference No : TGS-2021005584 | Valid from 10/6/2021 - 9/6/2023

Problem Identifications & Solutioning Techniques - Level 2

Course Reference No : TGS-2021004397 | Valid from 26/4/2021 - 25/4/2023

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Both courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)

Enhance individual's problem identification and solution generations abilities

Strengthen personal problem solving techniques and solution generation process to support organisation growth

Support problem solving process through the identification of sources and impact of problems and being able to frame the approach for problem solving to generate & evaluate Ideas

Online Zoom Workshops Available!

LESSONS DELIVERED VIA

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SELECT CLIENTS

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Who Best Benefits From This Workshop?

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Office executives, Individual contributors, newly hired employees

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Frontline Employees, Service & Retail staff, Operation staff

 

        Course Summary

Problem identification process helps organisation reduce productivity lose and enhances workforce’s employability. This course provides employees with the right mindset and skillsets to play an active role in problem solving through the identifications of problems to be able to frame the approach of problem solving and help generate solutions that meet the solution criteria that is set out.

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Key Competencies: What Will Learners Gain From This?

The programme focuses on three core competencies of leadership:

Identify sources and impact of problem on job responsibilities

Frame the problem solving approach

Generate and evaluate ideas

Find out how ODC’s WSQ Problem Identification & Solutioning Techniques - Level 2 course covers everything your learners need to know to enhance their problem solving techniques and sharpen their ideas and solution evaluation.

WSQ Problem Identifications & Solutioning Techniques - Level 2  

Identify Sources And Impact of Of Problems On Job Responsibilities

In any organisation and job role, learners will encounter problems related to work. It is hence imperative for them to learn to identify the sources from which problems may arise.

 

To do that, learners are led through a series of short topical contents to understand sources from which symptoms of potential problems may be identified and possible sources of problems. This will help them to identify symptoms that could lead to potential problems at the workplace as well as the impact of the problem on his/her job responsibilities and other parties involved. With that understanding, they will learn to identify the possible root causes of the problem using appropriate tools and techniques. By the end of the topic, learners will be required to identify sources, possible root causes and impact of problems based on a given case study, which will serve as the spine and background story that runs throughout the course.

You will learn:

  • Sources from which symptoms of potential problems may be identified 

  • Recognise symptoms that could lead to potential problems at the workplace 

  • Possible sources of problem

  • Identify deviations from organisational norm and SOPs based on symptoms identified

  • Identify the possible root causes of the problem using appropriate tools and techniques

  • Ways to identify impact of a problem on one’s job responsibilities and other parties involved [WA]

  • Identify impact of the problems on one’s job responsibilities and other parties involved 

Frame The Problem-Solving Approach

With the knowledge gained in identifying possible root causes of problems, learners need to learn to frame the problem-solving approach i.e. understand the stages a problem-solving process, the parties and resources involved as well as the levels of escalation in the department and/or organisation i.e. a reflective mechanism of the whole problem-solving process.

 

To facilitate that, learners will need to understand that types of corrective actions may vary depending on the context of the problem at hand e.g. project management, quality of product and services, performance management, equipment/system operations or compliance. Learners will be required to choose an organisational context when they frame the problem-solving approach based on the given case study.


You will learn:

  • Types of corrective actions

  • Factors to consider in selecting suitable modes of communication

  • Reflective mechanisms for the entire problem-solving process 

Generate & Evaluate Ideas

With possible root causes identified and the awareness of problem-solving framework, learners will learn to generate and select ideas to solve the problem (LU3). To facilitate that, learners will apply using creative and logical thinking to generate ideas. They will them apply methods to determine the strengths and limitations or constraints of each selected idea. The purpose is evaluate the eventually shortlisted ideas using pertinent criteria to choose the most desirable ones as solutions to the problems. With the given case study, learners will present the chosen ideas to the class via a role play scenario, together with identified area of impact from implementation of the action plans.

You will learn:

  • Procedure for evaluating selected ideas for problem-solving 

  • Generate and select ideas to solve the problem using creative and logical thinking

  • Methods to determine the strengths and limitations or constraints of each selected idea

  • Areas of impact from implementation of an action plan 

  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems 

Learn From The Comfort Of Your Device

(During Covid-19)

If you’re wondering if Covid-19 is going to prevent you or your team from attending our workshops - there’s good news.

 

ODC courses and workshops are available online, and conducted through enterprise-grade software like Zoom and Udemy, which means you can learn from the comfort of your own home, yet have as close to the same experience as possible.
 

LESSONS DELIVERED VIA

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